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Have a problem with a package?

Receiving your parcel in poor condition can be a dampening experience. Even worse when the contents are affected or the shipment completely goes missing! Claiming can be an arduous and tiresome process that we want to avoid all together. At BEX Express, we want to ensure that you have the best possible shipping experience, even if unfortunate scenarios happen. 

While we do our best to ensure your shipments are delivered safely, we acknowledge that there are unlikely circumstances where your shipments might get damaged or even lost. BEX Express focuses on service excellence and strives to provide a satisfactory resolution in such situations. 

The FreightGuard Service Guarantee provides peace of mind by offering a guarantee of up to R 5,000.00 per consignment, with guaranteed quick claim resolution and no excess applied to the claimed amount.

How can you submit a claim?

We assess all loss or damage incidents in accordance with the terms and conditions of the FreightGuard Service Guarantee Programme and should be agreed or rejected within a 7-day time frame

Follow the links provided below to give us the details of your claim and to upload your claim documents.  

Liability Claim Information


Terms and Conditions 

Liability Claim Guide


FreightGuard is fully compliant with the relevant FSB rulings and FAIS Act. 

BEX Express reserves the right to amend these terms and conditions of agreement from time to time, without prior notice to the Customer.